Abstract: When trying launch eBahn under Vista, one can receive a "unable to open" error message. This article explains how to allow eBahn to be authorized to run under Vista.


Applies to: eBahn 3, Windows Vista


Contents


Issue Background

When attempting to open the software, some users see the following error message:
"Executable C:\Program Files\eBahn\eBahn.exe had the following unrecoverable error: unable to open []"


Possible Solution

Some Microsoft Vista users have reported that the following procedure allowed eBahn Reader to launch successfully:

Run eBahn in Windows XP compatibility mode

  • Navigate to your eBahn installation directory (the default is C:\Program Files\eBahn)
  • Right click on eBahn.exe
  • Select "Properties"
  • Select the "Compatibility" tab
  • Select Apply Windows XP SP2 compatibility mode, then OK (Click here to see detailed screen shots for this procedure)

If this does not resolve the issue, you may want to try the following procedure.


Warning

Icon

The following instructions require that you uninstall a Microsoft application called WMDC - Windows Mobile Device Center.
Do not follow this procedure and do not uninstall this program unless you are certain that you do not require it (i.e. to synchronize mobile devices)!
These instructions require that you uninstall a Microsoft application called WMDC - Windows Mobile Device Center.
Do not follow this procedure and do not uninstall this program unless you are certain that you do not require it (i.e. to synchronize mobile devices)!

This error previously had no fix and the error was unable to be reproduced. An eBahn user submitted a Feedback form stating that he found the error to be related to a Vista program. This page documents the replication and fix of the error on a Vista Testing PC here at eBahn Software Support.

Click here to view PDF that contains ONLY the fix procedure described below:

  • Click All Programs then click on Control Panel
  • In the Control Panel window (below) click on the Programs and Features icon (highlighted in the image)

This is the Program and Features window that allows uninstalling and repairing programs in Vista.

  • Click Windows Mobile Device Center, then click the Uninstall that appears after clicking on the Program.

  • Click Allow on the dialog box asking to confirm removal of the program
  • Click Allow on the dialog box asking to confirm removal of the program
  • Click Automatically Close on the next dialog box.(below)

After the program finishes uninstalling, the eBahn software opens without any error message.
The reader works as expected and all content is accessible.

Microsoft Vista https://wiki.bentleypublishers.com/x/C4EL

Permalink
Vista - "unable to open" error fix https://wiki.bentleypublishers.com/x/bwMW

Log in