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Do your products come with a Guarantee?

Your satisfaction with our products is fully guaranteed. If an item does not live up to your expectations, return it in good condition with your invoice or packing slip within 6 weeks for a full refund. Please include your comments regarding the reason for the return.

We have endeavored to ensure the accuracy of the information in our publications. Please note, however, that considering the vast quantity and the complexity of modern service information, we cannot warrant the accuracy or completeness of the information included.

Of course, vehicle manufacturers are constantly updating their recommended maintenance procedures and requirements. If there is any doubt about what procedures apply to a specific model or model year, remember that the service department at your vehicle's dealership is the source for the latest maintenance information.

Paper books

If you are dissatisfied for any reason with a physical product which you have purchased from us, please return it in good condition with your invoice or packing slip within 6 weeks for a full refund. Please include your comments regarding the reason for the return.

Software

Because of problems with software piracy, eBahn® CDs/DVDs may only be returned either:

  1. Unopened, in original packaging
  2. Before an Activation Key is issued, or
  3. If already activated, after a Deactivation Code is received.

Web

eBahn® Web subscriptions are non-refundable.

 

How do I return the product I bought from you if I am not satisfied?

Please print and fill out the Bentley Publishers Return Form (PDF) and follow the instructions on the form.

 

Attachments

 

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