If you can't deactivate the serial number because of a hard drive failure, you will need to contact Software Support for assistance. We will cancel the serial number and issue a replacement for you.
Please include your full name, mailing address and the Serial Number you need deactivated in your email.
Contact Software Support through email: http://www.bentleypublishers.com/feedback.htm?to=support
or by phone: 1-800-585-2382
9 a.m. - 6 p.m. Monday - Thursday EST
9 a.m. - 5 p.m. Friday EST
please read through the following FAQ page and follow the steps to cancel and replace the serial number:
Computer crashed, no de-activation code https://wiki.bentleypublishers.com/x/yQMW