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If you can't deactivate the serial number because of a hard drive failure, you will need to contact Software Support for assistance. We will cancel the serial number and issue a replacement for you.

Please include your full name, mailing address and the Serial Number you need deactivated in your email.

Contact Software Support through email:
or by phone: 1-800-585-2382

9 a.m. - 6 p.m. Monday - Thursday EST
9 a.m. - 5 p.m. Friday EST

please read through the following FAQ page and follow the steps to cancel and replace the serial number:

Computer crashed, no de-activation code

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