If your eBahn program opens and only displays the borders and the rest of the screen is blank your anti-virus maybe blocking the program.

We have heard from several eBahn software users who have suggested the following approach for increasing the speed of running their eBahn software: simply "allow" or "authorize" or "ignore" or "whitelist" the eBahn program in their anti-virus software.

The issue of blocked downloads or updates seems to be related to anti-virus programs scanning eBahn files as they are loading. Modifications to anti-virus settings such as stopping of on-access scanning can speed up the load and navigation time in eBahn.

We have requested that the eBahn Desktop program be whitelisted by several popular antivirus programs. As of April 2010 eBahn has been whitelisted by AVG, F-Secure, and Norton. Other requests are pending.


Applies to: eBahn 3, Windows XP, Windows Vista; AVG, F-Secure, Kaspersky, McAfee, Microsoft Security Essentials, Norton by Symantec


Contents


Warning

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  • We do not suggest that you remove or disable your anti-virus software.
  • The following instructions were submitted by eBahn users, and have not been tested or confirmed by eBahn Software Support.
  • If your experience is any different, your feedback (especially screen shots of the anti-virus configuration) would certainly be welcome. Click here to send your feedback

Instructions for Configuring

Norton

Instructions for configuring Norton Security Suite

"...for those using Comcast supplied Norton Security Suite on a PC running Windows XP, the fix worked as follows for me. The wording is a little different than that for Norton 360"

1. Open Norton Security Suite, click on "Setting" at the top right area.
2. Select Antivirus in the window that results from step 1
3. Click tab "Scans & Risks"
4. About 7/8's of the way to the bottom you will see "Scan Exclusions". Just to the right of those words, click on Configure (plus)
5. Under "Scan Exclusions, click "Add" button and using the folder icon, navigate to eBahn (should be in Programs File on hard drive), then click "OK"
6. Under "Auto Protect", click "Add" button and using the folder icon, navigate to eBahn (should be in Programs File on hard drive), then click "OK.

Then just hit "Apply" and close down the Norton windows (don't shut the program off, just close the windows) and you'll be all set.
It took me about 2 minutes, and I'm all happy again.

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Another customer wrote: Thanks, this worked for me. I am running Norton Security Suite provided by Comcast to their customers. I just had to exclude the eBahn folder in "real time protection exclusions" and not the "scan exclusions" to make it run.
click on image to enlarge

Instructions for configuring Norton Antivirus or Firewall software
  • Start Norton Internet Security ((All) Programs -> Norton Internet Security)
  • Norton Internet Security tab
  • Settings -> Basic Security -> Auto Protect
  • Click "Auto Protect"
  • Click "Configure"
  • Norton Internet Security Options window opens
  • In left sidebar, click "Exclusions" so that "Exclusions: Scans" appears in the window
  • There are 2 sections:
    1. "Which disks, folders, or files to exclude from risk scanning"
    2. "Which disks, folders, or files to exclude from Auto-Protect Scanning" * Under #2, click the "New" button
  • Type C:\Program Files\eBahn into the field
  • Place checkmark in checkbox for "Include subfolders" if not already checked off
  • Click Apply, OK

Start eBahn Reader, application should run at normal speed.

Instructions for configuring Norton 2009 (as submitted by eBahn user from Vancouver, Canada)
  • Start Norton Internet Security (2009 Version)
  • Click on Computer -> Settings
    click on image to enlarge
  • Under Exclusions/Low Risks
  • Click on Scan exclusions -> Configure
    click on image to enlarge
  • Click "Add" button under Scan Exclusions
  • Enter "C:\Program Files\eBahn" then click "OK"
  • Click Add button under Auto-protect exclusions
  • Enter " c:\Program Files\eBahn" then click "OK"
  • Place checkmark in checkbox for "Include subfolders" if not already checked off
  • Click Apply, OK

Start eBahn Reader, application should run at normal speed.

Instructions for configuring Norton 360

1. Start Norton 360.
2. Click Settings.
3. Click Virus and Spyware Protection.
4. Click File Exclusions tab.
5. Under Which disks, folders, or files to exclude from risk scanning, click New.
6. Select the eBahn folder (default is C:\Program Files\eBahn) and click OK.
7. Under Which disks, folders, or files to exclude from Auto-Protect scanning, click New.
8. Select the same folder that you excluded in line 6 and click OK.
9. Click Close.

Instructions for configuring Norton 360 (2010)

Open Norton 360 (2010)
click on image to enlarge

Choose "Settings" in the browser bar at the top of the page (Step 1)

Settings will have 2 sections you will need to use – Firewall and Antivirus

Select "Firewall" (Step 2 in screen shot)

click on image to enlarge

In "Firewall" click on the "Program Rules" tab at the top of the page (Step 3 in screen shot)

In "Program Rule" follow these steps:

  • Click the "Add" button (Step 4)
  • Browse to C:\Program Files\eBahn\eBahn.exe (Step 5)
  • In the "Access" area, use pull down menu to show "Allow" (Step 6)
  • Press the "Apply" button

Choose "Settings" in the browser at the top of the page (Step 1)

Choose "Antivirus" (Step 2)

click on image to enlarge

In "Antivirus" click on the "Scan and Risks" tab (Step 3)

Select Scan Exclusion

In the Scan Exclusions box

  • Select Add
  • Navigate to C:\Program Files\eBahn
  • Be sure to include sub-folders
  • Click on OK

In the Real Time Protections Exclusions box
*Select "Add"

  • Navigate to C:\Program Files\eBahn
  • Be sure to include sub-folders
  • Click on OK

Select Apply and then Select OK


Other Anti-Virus Software

Some users have reported other Anti-Virus software has slowed eBahn, especially in conjunction with Vista (Zonealarm, Avast) and others (f-secure, AVG). We do not suggest that you remove or disable your Anti-virus software and will update this section with alternate solutions as they become available. One solution which has worked is to adjust anti-virus settings, such as to stop on-access scanning of eBahn. This can speed up the load and navigation time in eBahn.

If you find another solution, please let us know: http://www.bentleypublishers.com/feedback.htm

Some of our customers have reported success using the (free) anti-virus program Microsoft Security Essentials.

AVG Antivirus

Instructions for Configuring AVG Antivirus Software to Allow eBahn Software to open.

  1. Open AVG Antivirus Software Control Panel
  2. Choose "Resident Shield"
  3. On "Resident Shield" page, open "Manage Exceptions" in bottom left.
  4. On "Manage Exceptions", there are 2 choices Directory Exclusions and Excluded Files.
  5. Choose "Excluded Files"
  6. In the "Excluded Files" window, press the "Add to List" button. Another window will open. Select the "Browse" button and navigate to the eBahn.exe file (by default, it is located in the C:\Program Files\eBahn folder). Then select "Apply", "OK", and then "Exit" to close the AVG Control Panel.
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You can also add the eBahn.exe file and the VWxx.ebn or audixx.ebn file for your vehicle platform.

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If your experience is any different, your feedback (especially screen shots of the anti-virus configuration) would certainly be welcome. Click here to send your feedback


Users with Windows Vista

Some users have reported that eBahn still displays a white screen and shows "Not Responding" even when antivirus software has been disabled or is not present on the computer. For these users, we suggest checking that the User Account Controls (UAC) are turned 'on.' You can find directions here:

Vista - Turning the User Accounts Control "ON" in Vista: https://wiki.bentleypublishers.com/x/mgA-/


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runs slowly, poor performance, can't install, antivirus, firewall, not responding, blank screen, slow load times, Norton, McAfee, Kaspersky, AVG, f-secure, fsecure

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